SWIFTFLEET
Streamlining vehicle reservations and fleet management for Compass Health's 80+ clinics and hospitals.
SwiftFleet
The comprehensive fleet management app designed to streamline vehicle reservations and check-outs for Compass Health's 80+ clinics and hospitals, enhancing efficiency and control.
Description
The Fleet Management System project aimed at streamlining the way Compass Health manages its vehicle fleet. Compass Health operates 80+ clinics and hospitals, each with several fleets used by medical professionals and office employees for various purposes, including traveling between offices, visiting patients, and transporting patients. This project aims to replace the outdated Excel sheets and manual processes currently in use, offering a modern and user-friendly solution that enhances efficiency, improves communication, and maximizes resource utilization.
The new Fleet Management System will provide an intuitive and comprehensive platform to enable seamless vehicle reservation, check-out, and monitoring, empowering users and admins with efficient visibility and control.
Scope of work
Design System, User Research, User Interface Design & User Testing
Tools
Figma, Adobe Illustrator
My Role
As the Lead UX Designer and Developer, my responsibilities included:
- Leading a team of three design interns
- Conducting comprehensive user research
- Creating user personas and journeys
- Developing high-fidelity prototypes
- Creating user and admin guides
- Supporting implementation with specs
Research
We created a research plan to guide our research process, which included user interviews. We conducted interviews with Compass Health employees, Car Captains and Fleet Managers to understand their current fleet management process and identify their pain points and needs.
User Persona
Understanding who our users are.
User Journey - Current System
Understanding the existing fleet process.
User Journey - New System
Creating a new experience for the fleet process.
Data Visualization - Research
Based on our interviews we identified the key KPIs that are important for the Admins which will help them take major fleet actions like deploying new vehicles etc.
Our Solution
Contact me to know more about the solution and for a detailed walkthrough of the complete functionality and also for detailed user guide and admin guide for the product we created.
Design System
Since, Compass Health did not have any design system before we created a basic style guide to maintain consistency and scalability across the product.
